Shipping Policy

Shipping Policy

Welcome to Supacoo Finds! We strive to deliver your orders promptly and efficiently. Please review our shipping policy below for details on our shipping procedures, including how we handle incorrect addresses.

1. General Shipping Information

  • Processing Time:
    Orders are processed within 0-3 business days, depending on the shipping method chosen:

    • Standard Processing + Insured Shipping: 2-3 days
    • Priority Processing + Insured Shipping: 0-1 day

  • Shipping Methods:
    We offer free worldwide insured shipping on all orders. Shipping costs are covered by Supacoo Finds to ensure a seamless experience for our customers.

  • Delivery Times:
    Estimated delivery times range from 4-11 days. Delivery estimates will be provided at checkout based on your location.

2. International Shipping

  • Availability:
    We ship internationally to most countries. Shipping rates and delivery times are fully covered by Supacoo Finds.

  • Customs and Duties:
    International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.

3. Incorrect Address Policy

  • Customer Responsibility:
    It is the customer’s responsibility to provide accurate and complete shipping information at the time of purchase. Please double-check your address before completing your order.

  • Address Corrections:
    If you realize that you have entered an incorrect address, please contact us immediately at supacoofinds@gmail.com with your order number and the correct address. We will do our best to update the address before the order is shipped. However, we cannot guarantee that changes can be made if the order has already been processed.

  • Undeliverable Packages:
    If a package is returned to us due to an incorrect or incomplete address, we will notify you. You will be responsible for any additional shipping costs to resend the package to the correct address.

4. Wrong Address

  • Lost Packages:
    If a package is lost due to an incorrect address provided by the customer, Supacoo Finds is not responsible for the loss. We recommend verifying your address with a reliable source to avoid such issues.

5. Shipping Delays

  • Unforeseen Circumstances:
    Occasionally, delays may occur due to factors beyond our control, such as weather, customs delays, or carrier issues. We will keep you informed of any significant delays and work to resolve them as quickly as possible.

  • Tracking Information:
    Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

6. Contact Us

If you have any questions about our shipping policy or need assistance with an order, please contact us at:

Thank you for shopping with Supacoo Finds! We appreciate your business and are here to ensure a smooth shopping experience.

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