FAQ
Frequently Asked Questions (FAQ)
How can I contact Supacoo Finds?
You can reach us via email at supacoofinds@gmail.com. Our customer service team will be happy to assist you with any inquiries or concerns!
Do you ship worldwide?
Yes, we ship to most countries worldwide.
Where do you ship from?
We ship directly from our international warehouses to ensure quick and efficient delivery to your location.
Can I change or cancel my order?
We aim to process orders as quickly as possible. To request changes or cancellations, please contact us within 12 hours of placing your order. After this period, we cannot guarantee changes, but you can return the order for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.
When will my order be processed?
Orders are processed and shipped out from our warehouse between Monday and Friday. Orders will be processed within 1-3 business days from the order date, and shipped the following business day. Please note we do not ship on weekends or holidays.
How long will it take to receive my order?
Delivery times may vary by location and season. Orders typically arrive between 1-4 weeks. For more specific delivery information, please refer to our Shipping Policy.
What if I don't receive my order?
If you don’t receive your order within 30 days after shipping, you may be eligible for a full refund. Please contact us if this occurs, and we will assist you.
Will I be charged taxes or duties?
The prices displayed on our site are exclusive of taxes. You may be responsible for paying any duties or taxes once your order arrives in your country. Import fees, duties, and customs charges are determined by your local customs office and are your responsibility. For more details, please contact your local customs office.
How do I return an item?
To start a return, please contact us at supacoofinds@gmail.com with your order details. For more details, please review our Return Policy.
What if the items I received are defective, incorrect, or damaged?
If you receive an item that is defective, incorrect, or damaged, please contact us as soon as possible at supacoofinds@gmail.com. Include your order number, photographs of the item(s), and any relevant details. We will work to resolve your issue promptly.
When will I receive my refund?
Refunds are credited to your original payment method. If you paid by credit or debit card, please allow 7-10 business days after receipt of the returned item for the refund to reflect on your account. If you haven’t received a refund after this period, contact your bank or card issuer for more information on processing times.
If you have any further questions, feel free to reach out to us at supacoofinds@gmail.com. We’re here to help!